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 Backlog reductions: customer service helpline hours and emergency certificates
Extensions for change to helpline hours and emergency certificate timescales
Read more... |
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New 'priority returns' system when rejecting applications
'Priority return' slips return work to front of queue if missing information could not have been known by provider
Read more... |
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 Remember bank statements and help us speed up processing times
Bank statements are now required for legal aid applicants not receiving passported benefits
Read more... |
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Chance to test 'events' based fees in high cost family care cases
Providers invited to help trial benefits of 'events' based pricing
Read more... |
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Crime
